The idea for BtM was inspired by a photo posted on European social media of a nurse in full PPE wearing an oversized photo of himself — smiling and mask-free — on his gown.
In the midst of such a challenging time, HCA Healthcare decided to launch BtM to lift spirits and reconnect with patients in this creative way. A positive care experience is of the utmost importance throughout our facilities. Every opportunity to ensure patients and their caregivers have the support they need, both clinically and emotionally, is an opportunity to raise the bar for care across the country.
BtM is a well-received program that colleagues have embraced. Our caregivers are eager to find a way to connect with their patients every step of the way. And find a way they did, starting in the North Texas Division. The smiling photo of Mallory Dean, RN, CVICU, Medical City Dallas — showing her outdoors and wearing a cowboy hat — caught the attention of a patient, who asked, “Are you a cowgirl?”
The result: Mallory chuckled; the patient smiled; and a treasured connection was made.
“This photo helps families and patients to not be afraid and to see who I am,” explains Lourdes Salinas, team leader, environmental services, Medical City Dallas. “They can be confident with me helping them; they can see that we are here for them.”
Another division colleague — Kim Hines, director, business development, Medical City Frisco — says the photo of her smiling face did wonders for one patient who struggled with anxiety. “It really helped calm their fears and set them at ease. Seeing everyone with photos — from the front entrance to pre-op and now in the progressive care unit — was so helpful.”