HCA Healthcare’s mission to care for and improve human life is made possible by investing in the most advanced and effective capabilities and services possible. From live organ donation to rapid transport services, life-saving care takes on many forms. Yet, at its core, providing quality healthcare is made possible by the caregivers who put kindness and empathy first when caring for patients. For phlebotomists, having compassion at the bedside is as necessary as their technical training.
“It is a skill, drawing blood,” says Joanne Trout, president of HCA Healthcare’s Laboratory Services. “The results are only as good as the sample that we receive. But there is not a machine you can put on someone’s arm that’s going to painlessly obtain that sample. So, finding people who have both the technique to perform phlebotomy and the level of empathy to be able to interact with patients, it’s an important mix.”
Joanne first learned to draw blood during her early training as a medical technologist. When she joined HCA Healthcare in 1987, laboratory technologists regularly performed phlebotomy as part of their duties, especially during peak times. That first-hand experience laid the groundwork for Joanne’s understanding of what it really means for phlebotomists to be the face of the lab.
“Our diagnostic teams are doing important work,” Joanne explains. “Doctors receive the diagnostic information they need to make decisions about treatment. But diagnostic teams are also not visible to the patient. The phlebotomists represent the laboratory on the floors, interacting with doctors, nurses and, of course, the patients.” As a critical component of a patient’s care journey, phlebotomists are relied on within our facilities to deliver exceptional care and results.