When you’re in the hospital, screens take on a lot of significance. Entertainment, engagement, care information — a screen is a patient’s hub for communication. When leaders at HCA Healthcare realized that patient screens weren’t being used to their full potential, they turned to Information Technology & Services (IT&S).
“We had some rooms where the MyCare screens were 43-inch smart TVs and the actual TV screens were 20-inch, standard definition,” says Aaron Montlary, enterprise architect with IT&S. “We knew we could do better, and that we could take this opportunity to create a real strategy combining care and communication.”
They needed a platform that would allow users to switch from watching TV and using apps to accessing the MyCare health information dashboard. Montlary’s team collaborated with leadership, IT and clinical staff to nail down functionality, and along the way, they started development in-house. What they ended up with was a platform that places MyCare information on the same panel as the TV itself.
“It simplifies the patient experience and allows them to engage in their care all the time,” says Montlary. “It also moves services closer to the patient.” The platform can be used to watch TV, obviously, and also to use streaming services like Netflix or Hulu. It can also airplay or “cast” images onto the screen.
“When the Continental division piloted Apple TVs in the Denver market, airplay was popular with patients but also with physicians,” says Montlary. “Now iPhones with clinical data can be used as a teaching tool — putting up a scan on a TV screen, for example — and that’s been hugely popular. People are coming up with tons of ideas now.”