Feedback channels and colleague engagement opportunities are here to improve the work lives of our colleagues.
We strive for a safe, engaged and inclusive workplace, which wouldn’t be possible without the people of HCA Healthcare. Open channels of communication and the active participation of each of our colleagues shape the way we function as a family. Through advanced communication tools, engagement initiatives and development resources, our colleagues play a key role in enhancing the workplace experience.
Colleague feedback
HCA Healthcare offers a variety of ways to collect colleague feedback.
• Colleague rounding: Leaders visit with their direct reports regularly to develop a personal connection and learn how they can better support their teams. These conversations can lead to recognition, issue resolution and growth opportunities for colleagues.
• Vital Voices: This engagement pulse survey captures feedback from colleagues throughout their employment life cycle, prompting meaningful change and enhancing the colleague experience.
• Employee Advisory Groups (EAGs): This forum is an opportunity for select colleagues and leaders to work together toward improvements that directly impact our people: safety, workplace culture and community engagement.
• Colleague Networks: These communities enable colleagues to convene around commonalities or experiences (e.g., Hispanic/Latinx, LGBTQ+, veterans, etc.). Colleagues can safely and openly connect and engage in meaningful discussion and learn from others across the enterprise. To date, 2,300+ colleagues are members of one or more networks.
EAGs allow our colleagues another channel for collaboration with members of other departments and with senior leaders in order to influence an optimal work environment. Engaged colleagues who feel a sense of belonging and feel empowered to bring their authentic self to work are more likely to provide better patient care, re-connecting us to our mission.— Reigen LeMelle-Tuggle, Vice President, Human Resources TriStar Skyline Medical Center, Nashville, Tenn.
Colleague engagement and retention
Training and equipping leaders with tools to improve engagement and retention helps colleagues feel more involved, supported and cared for at work.
• New leader onboarding: A suite of onboarding resources is available to prepare new leaders and colleagues for their roles, enabling them to immediately better support each other. Research shows that the fi rst 90 days of a new colleague’s experience are critical for overall satisfaction and retention.
• Professional Practice Councils: Front-line colleagues and their leaders collaborate to enhance the quality of care and patient outcomes.
• Engagement and Retention site: Related to Vital Voices and other key colleague feedback programs, our hub of resources on Atlas includes tools and templates for leaders to strengthen colleague engagement and retention.
We know that the best way to make a difference for our patients is to make a difference for our people. Every day, we are committed to finding new ways to better equip you with the tools and resources you need to do your best work. It’s an ongoing effort, but one that is strengthened by your voice and ongoing feedback.— Jennifer Berres, Senior Vice President & Chief Human Resources Officer
Issue resolution
Several processes are in place to help colleagues identify issues and trends and resolve them more effi ciently. Our colleagues have access to enhanced systems to facilitate innovative solutions.
• Integrated issue tracking, resolution and reporting: Many enhanced tools are in development, aimed at making it easier for leaders to identify and resolve issues while giving colleagues insight into progress.
• Closing the loop: Leaders always look for the best way to document and respond to colleague input. Resolution tools such as Orbit and Service Central help ensure issues are acknowledged and resolved and are becoming more streamlined and user-friendly.
• Supply chain integration: Merging issue management systems with additional service lines allows colleagues to directly log their issues, which are then routed to the right source for a faster resolution.
A sense of belonging and well-being
We deeply value your mental health and well-being. We’re here to support those needs in the ways that are most meaningful to you.
• Thrive Forward: This digital wellness toolkit was developed to provide assessments, articles, videos and other tools to help leaders and their teams reduce stress and create healthier habits for overall well-being.
• Employee Experience site: Atlas, HCA Healthcare’s intranet, off ers a central space for colleagues to gain knowledge about HCA Healthcare and access offerings that enrich their work lives, including our Wellbeing Hub.
Visit the Atlas homepage from an HCA Healthcare provided computer and enter keywords Our Employee Experience.
