Tammy Love, director of coding for Regulatory Compliance Support, also agreed to join the volunteer call team. “I had an overwhelming sense of not knowing what was coming, and I saw this as an opportunity to help others in a very quiet and comforting way. None of us knew how long we would be doing these calls. I knew in my heart, I wanted to be able to give back in a different way,” shares Tammy.
The corporate call team of 12 volunteers made their first outreach calls to applicants on March 25. Since then, they have attempted to reach 3,000 HCA Healthcare Hope Fund applicants.
“This has been the most fulfilling work volunteer-wise. Walking people through some of their most vulnerable moments makes me so grateful to work for HCA Healthcare. The drive to support the mission has been so apparent. Being able to be the light in someone’s day has been so rewarding, it makes me smile just thinking about it,” shares Lara Henley, an information protection analyst with Information Protection and Security.
“You know, life can change for any of us at any time and we really are all vulnerable to life-changing events,” says Tammy. “I found just one simple call was a way of providing acknowledgement and showing care and concern. It can really impact someone’s well-being.”
The call team readily admits the undertaking was at times intense and heart wrenching. “I found myself wanting to personally try to help some of these colleagues. Sometimes after the calls, I would just have to walk away from my computer and cry,” says Mary. “They would say, ‘My sister died of COVID and I can’t get to Florida, or my kid is sick in the hospital, or my mom is in the hospital with COVID.’ I would reach back out to the HCA Healthcare Hope Fund team and ask if there was anything we could do to expedite their application,” she says.